Recovery Assistance (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information including, but not limited to:
Name
Phone number
Email address
Address and location details
Information you provide through contact forms, phone calls, or emails
Any other information necessary to provide our recovery assistance services
2. How We Collect Information
Personal information is collected when you:
Contact us via phone or email
Submit an enquiry through our website
Engage our services
Communicate with us directly
We collect information only when it is reasonably necessary for our business operations.
3. Use of Personal Information
We use your personal information to:
Provide and manage our recovery assistance services
Respond to enquiries and customer support requests
Improve our services and customer experience
Meet legal and regulatory obligations
4. Disclosure of Personal Information
We do not sell or rent your personal information. Your information may be shared only when:
Required by law
Necessary to deliver our services
You have provided consent
All third parties are required to maintain confidentiality and privacy standards.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems and restricted access to personal data.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.
7. Cookies and Website Usage
Our website may use cookies or similar technologies to improve functionality and user experience. You may disable cookies through your browser settings if you prefer.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: admin@recoveryassistance.com.au
Phone: 0413 317 893
